Who We Are
365ezone Hosting (referred to as "365ezone", "we", "us", or "our") has provided reliable, high-performance web hosting, reseller hosting, virtual private servers (VPS), dedicated servers, domain registration, and hosting automation services worldwide since 2009.
For inquiries regarding this Privacy Policy or your personal information, you may contact our team through our client support portal or via email at sales@365ezone.com.
Information We Collect
When you subscribe to, purchase, or interact with 365ezone services, we collect necessary personal, technical, and commercial information, including:
- Personal & Contact Details: Full name, email address, physical mailing address, phone number, and organization or company name.
- Billing & Payment Data: Billing address, payment transaction identifiers, invoice records, and related transaction details.
- Account Credentials: Username, account identifiers, authentication credentials, and security preferences used to access our Client Area and billing portal.
- Domain Registration Details: Registrant name, administrative, technical, and billing contact information as required by domain registries and registrars for WHOIS records.
- Support Communications: Support tickets, email correspondences, live chat messages, and inquiries submitted to our sales or technical teams.
- Technical & Log Information: IP addresses, browser types, device identifiers, operating system details, referring URLs, request timestamps, and server log data recorded during website visits or service utilization.
- Cookies & Local Storage: Essential session identifiers used to maintain secure client portal logins and shopping cart states.
How We Use Your Information
We use the information collected from you for operational purposes directly related to our business and service delivery, including:
- Provisioning, activating, and managing web hosting accounts, VPS instances, dedicated servers, and domain registrations.
- Processing billing transactions, issuing invoices, and preventing fraudulent orders or abusive account registrations.
- Delivering 24/7 technical customer support, troubleshooting server issues, and responding to helpdesk inquiries.
- Communicating essential service notifications, including planned server maintenance, renewal reminders, security alerts, and account status updates.
- Protecting the security and stability of our hosting network, preventing malicious activities, and enforcing our Terms & Conditions.
- Complying with statutory reporting requirements, tax regulations, and applicable legal obligations.
Payment Information & Processing
Payment transactions on 365ezone are processed through secure, industry-standard payment gateways. 365ezone does not store full credit card numbers or sensitive CVV security codes on its local web servers.
All online payment transmissions are encrypted using standard SSL/TLS cryptographic protocols.
Domain Registration Data
Under ICANN regulations and registry policies, domain name registrants are required to submit accurate contact information (including name, organization, address, email, and phone number).
To help protect your personal contact details from public exposure, 365ezone offers Domain Privacy Protection (ID Protection) on eligible extensions, replacing your personal details with proxy contact information where supported.
Cookies & Technical Identifiers
Our website utilizes essential session cookies and technical identifiers necessary for:
- Maintaining authenticated user sessions inside the Client Area and billing portal.
- Preserving items in your hosting and domain shopping cart during checkout.
- Enhancing site security by mitigating Cross-Site Request Forgery (CSRF) and brute-force login attempts.
You may configure your web browser to block or alert you about cookies; however, disabling essential cookies may prevent specific portal features (such as logging in or placing orders) from functioning properly.
Marketing Communications & Opt-Out
We may periodically send promotional emails regarding special offers, new hosting solutions, or product updates. You may opt out of receiving promotional communications at any time by clicking the unsubscribe link included in any promotional email, updating your notification preferences in the Client Area, or submitting a written request to sales@365ezone.com.
Please note that transactional and operational communications — such as invoice receipts, password reset links, server maintenance notices, and critical security alerts — cannot be opted out of as they are essential to maintaining your active services.
Data Security & Our Privacy Commitments
We implement appropriate technical, administrative, and physical safeguards designed to protect your personal information against unauthorized access, loss, alteration, or misuse.
Our Core Privacy Promises:
- Safeguarding Information: We maintain proactive technical measures to safeguard customer account and billing data.
- Purpose Limitation: We limit the use of your information strictly to the extent reasonably required to deliver our hosting products, administer our services, and operate our business.
- Authorized Access Only: Access to customer records is restricted exclusively to authorized employees who are trained in the proper handling of personal information. Employees who violate our privacy policies are subject to disciplinary action.
- Vendor Compliance: Whenever third-party organizations are engaged to provide specialized technical services, we require them to uphold rigorous privacy standards.
- Accurate Records: We strive to keep customer records complete, up to date, and accurate.
Data Retention
We retain personal information for as long as your account remains active and as necessary to fulfill the operational purposes described in this policy.
Following account termination or cancellation, certain billing records, invoice histories, and transaction logs are retained for reasonable periods to comply with applicable tax laws, accounting standards, financial audits, and dispute resolution requirements.
Your Privacy Choices & Rights
As a 365ezone customer, you have control over your personal information:
- Access & Review: You can log into your Client Area at any time to review your profile, contact details, active services, and invoice history.
- Updating Information: You may update or correct outdated personal information directly through your account profile or by contacting our billing team.
- Account Cancellation: You may request cancellation of your services at any time through our ticketing portal in accordance with our Terms & Conditions.
Children's Privacy
365ezone services are intended for use by adults, businesses, and organizations capable of entering into legally binding contracts. We do not knowingly collect or solicit personal information from minors under the age of 18.
If we become aware that personal data of a minor has been collected without verifiable parental consent, we will take prompt steps to remove such information from our systems.
Third-Party Websites & Services
Our website and client portals may contain links to external third-party sites, partner portals, or software repositories. 365ezone is not responsible for the privacy practices, content, or policies of third-party websites.
We encourage you to review the privacy notices of any third-party services you access through external links.
International Data Transfers
365ezone operates hosting infrastructure, datacenter facilities, and customer support channels internationally. By purchasing or using our services, you acknowledge that your personal information may be transferred to and processed in server locations where our infrastructure operates.
We take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy regardless of processing location.
Changes to This Privacy Policy
We may update or revise this Privacy Policy periodically to reflect changes in our service offerings, operational practices, or legal requirements. When updates are published, the revised date will be reflected in the "Last Updated" notice at the top of this page.
Your continued use of 365ezone services following the posting of an updated policy constitutes acceptance of the revised terms.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact our support team:
- Email: sales@365ezone.com
- Support Portal: Submit a Support Ticket
- Contact Page: Contact Us