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Learn How The Data Storage With Web Based CRM Systems Works
If you have an internally hosted customer relationship management system (CRM) or a desktop CRM there is no mystery when it comes to your data storage. With a desktop CRM it’s all on your computers hard drive. Internally hosted systems house your data on an internal server. But what about web based CRM software or online CRM systems? Where is your data kept and how can you keep your data safe?
One of the most attractive features of web based CRM programs is that you can access your data from anywhere on virtually any computer. Basically all you need is an internet connection and your password, then all your important client data is at your fingertips. You don’t have to worry about hosting your own data, it is your CRM provider who takes care of that for you. But what exactly does this mean? Where is your data stored?
Most online CRM providers host your records in state of the art data storage facilities. Oddly enough many business owners have shunned web based CRM systems in the belief that they are less secure than their internally hosted or desktop counterparts. Nothing could be further from the truth. In fact this is kind of like saying that your money is more secure in your sock draw than it is at the bank. The data facilities used by online CRM providers are usually the very same centers used to store and protect sensitive banking data.
The security features of these centers include: 24 hour security personnel, extensive video surveillance and restricted access. In addition, many of the dedicated servers are in secure cabinets for added protection. Most data facilities are housed in windowless buildings while others are situated in underground bunkers to ensure no unauthorized entry goes undetected.
Data centers also protect against more than just information thieves and vandals. These facilities are equipped to withstand natural disasters, power outages and fires. In fact advanced fire detection and suppression equipment is standard. Gas systems similar to those used in Art Galleries are installed to ensure a fire can be detected early and subdued before damaging any server equipment. What this means is peace of mind for your business. If an earthquake, fire or flood was to occur chances are the last thing you would be thinking about is your internal server or computer. With online CRM software most events have been planned for and precautionary measures put in place.
Regular backups conducted by your provider (or the data facility) provide even more insurance. But what constitutes regular backup? Most companies with internal servers tend to backup their data no more than every month or every fortnight if they are diligent. Desktop CRM users rarely back up their data more than twice a year. On the other hand Web Based CRM providers usually back up your data daily. This can vary, so check with your CRM provider to find out how often they save your data. Some systems may only backup every 48 hours but a select few even do disk saves twice a day.
As you can see web based CRM providers don’t take data security lightly. And you shouldn’t either. If you’re concerned about the security of your office, the reliability of your internal server equipment or are just plain lazy when it comes to backups it might be worthwhile switching to online CRM. As an added bonus Online CRM programs are often better technology and work out cheaper for your company in the long run.
